Contact Us & Useful Links

Contact us at Bridge Street Medical Centre on 0844 4773939*

Fax: 0844 477 3940

Bridge Street Medical Centre 2 All Saints Passage Cambridge CB2 3LS

In an emergency:
Please call 999 if you need emergency medical care for problems such as chest pains, sudden shortness of breath or in an accident.

If you would like to see your GP or practice nurse or for other information please call:

0844 477 3939* or visit the online appointments page page for routine GP appointments

For urgent medical problems after hours your call to 0844 477 3939* will automatically be re-directed to URGENT CARE CAMBRIDGESHIRE or call 03301239131 out of hours from 6pm to 8.30am

CLICK HERE TO DOWNLOAD OUR PRACTICE BOOKLET

Feedback, complaints and suggestions
Please don’t forget this is your surgery and we need to know how we can help you best. If you have any comments, complaints or suggestions about Bridge Street Medical Centre please contact us by any of the following routes:

• Telephone: Bridge Street Medical Centre on 0844 4773939*

• Write to us: Practice Manager Bridge Street Medical Centre 2 All Saints Passage Cambridge CB2 3LS

• Email: Bridge Street Medical Centre to pct.bridgestreetsuggestions@nhs.net

Please do not use this email address or online form for health and medical enquiries.

Information regarding online requests for repeat prescriptions can be found on the Clinics & Services page

* Calls to 0844 numbers cost a normal standard rate from a BT landline. The cost of calls from mobiles and other networks may vary. You may be charged a minimum cost per call. Please check your mobile provider for 0844 call charge rates.

If you are contacting us about the Bridge Street Medical Centre website, it would help us if you could tell us which page you are referring to by including the name of the page and the web address (URL).

• Find us on Facebook at Bridge Street Medical Centre

• Please do join our Patient Participation Group. For more details please contact the Practice Manager on 0844 4773939

Please let us know any change in your personal contact details as soon as possible.

Are you a Carer?
If you are an unpaid carer of a family member, partner or friend, in need of help because they are ill, frail or have a disability, please inform your doctor.

USEFUL LINKS:

Useful Health Information Links

For health advice and information Visit NHS Choices www.nhs.uk or NHS Direct 0845 4647** or www.nhsdirect.nhs.uk where you will find:

• Health A-Z conditions and treatments

• Common health questions

• How to find and choose local health services

** Calls to NHS Direct cost a maximum of 5p per minute from a BT landline. The cost of calls from mobiles and other networks may vary. You may be charged a minimum cost per call. Please check your mobile provider for 0845 call charge rates.

Medical card
If you have a query about a medical card, please contact your local Primary Care Trust (PCT) NHS Cambridgeshire at www.cambridgeshire.nhs.uk or 01223 725400

European Health Insurance Cards - EHIC
If you have a query about EHIC please call 0845 606 2030 or www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/Introduction.aspx

Department of Health enquiries
If you wish to contact the Department of Health please call 020 7210 4850 or www.dh.gov.uk

NHS Cambridgeshire can provide details of locally available services. To see what is available go to www.cambridgeshirepct.nhs.uk or contact: Lockton House, Clarendon Road, Cambridge, CB2 8FH. Tel: (01223) 725400, Fax: (01223) 725401.

North City District Nursing Team
The District Nursing Team based at Newnham Walk Surgery serve our practice. They come to the surgery on a regular basis and meet with the whole team. A messaging service is available via reception at Bridge Street Medical Centre.

Child & Family/ Health Visiting Team
Based at York Street Medical Centre: 01223 222020 / 222021

Midwife

Your Community Midwife is Ruth Todd and she is in the surgery for antenatal clinics on Wednesday afternoons but works in the community doing home visits

Ruth Todd is part of Scarlett Team which is based at the Fawcett Childrens’s Centre. The contact telephone number is: 01223 349376 this is an answer phone message service and calls will be responded to every 24 hours so please leave a short message and suitable contact numbers. Please note THIS TELEPHONE NUMBER IS NOT FOR EMERGENCIES

The Rosie Maternity Hospital www.cuh.org.uk/rosie/rosie_index.html

EMERGENCY ANTENATAL CONTACT NUMBERS:

For expectant mothers – an information sheet is given to all women directing them to an appropriate number as their condition dictates (see table below):

ALCOHOL & DRUGS ADDICTION

Cambridge & South Cambs
Addaction Cambridge:

Mill House
Brookfields Hospital
351 Mill Rd
Cambridge
CB21 3DF
Tel: 01223 72 30 20 (drug service)
01223 723069 (alcohol service)

A confidential, non-prescribing, drug and alcohol treatment and information service. Open- referral system operated
http://www.addaction.org.uk
http://www.cambsdaat.org/?q=content/cambridge

Drinksense
www.drinksense.org
This website offers information about alcohol, but also Drinksense offers free and confidential advice on a one to one basis, or in groups for young people living in Cambridge

Dashwood House
185 East Road
Cambridge
CB1 1BG
Tel: 01733 555532
Fax: 01733 555531

Information about how to stay safe with alcohol
www.knowyourlimits.info/AboutAlcohol.aspx
www.alcoholconcern.org.uk
www.alcoholics-anonymous.org

Young Users (YOUS) provide a service for young people under the age of 19 requiring treatment for drug and /or alcohol misuse
01733 874504
YOUS@cambsmh.nhs.uk
www.talktofrank.com An excellent website with information about drugs.

CONTRACEPTION, SEXUAL HEALTH AND PREGNANCY

Your GP or Practice Nurse is able to offer advice about your all your options.

Further information is available at:

The Laurels
Cambridge Contraception and Sexual Health Service
20 Newmarket Road
Cambridge
CB25 8DT
Tel:08456 50 51 52

Click on the link below for good advice
https://www.sexualhealthcambs.nhs.uk/info_laurels.php
or: http://www.addenbrookes.org.uk/shac

Centre 33
Counselling and pregnancy tests available for young people
01223 316488
www.centre33.org.uk

Linkline
Linkline is a listening support and information service, run by students for students at Cambridge University and Anglia Ruskin University Based in Cambridge
01223 367575 (BT)
01223 744444 (NTL)
They hold a stock of pregnancy tests and condoms.
http://www.linkline.org.uk/

Other weblinks
www.bpas.org
www.fpa.org.uk
www.brook.org.uk
www.mariestopes.org.uk

Mental Health & Wellbeing

ARE YOU DESPERATE RIGHT NOW? PLEASE CONTACT SOMEONE FOR HELP

CONTACT YOUR GP on 0844 477 3939

URGENT CARE CAMBRIDGESHIRE – 0330 123 9131 out of hours from 6pm to 8.30am

NHS Direct - 0845 46 47

SAMARITANS - 08457 90 90 90
Samaritans operate a service that is open 24 hours a day, 365 days a year. Call 08457 90 90 90 or email jo@samaritans.org.uk
www.samaritans.org

Think about telling a friend, a member of your family, someone you trust like a tutor who could help to support you to make contact with a health professional.

Whoever you talk to, you should also see your GP. They will be able to advise you on treatment options if they think you are suffering from depression.

Counselling:

• Centre 33 (for young people) www.centre33.org.uk

• Group Therapy Centre www.grouptherapycambridge.org.uk

• British Association for Behavioural & Cognitive Psychotherapies www.babcp.com

• Cambridge University Counselling Service (Cambridge University Students only) www.counselling.cam.ac.uk

• Linkline as above

Summary Care Record – Have you made your choice?

Summary Care Record (SCR) is an electronic record of important information about a patient’s health. It will initially have information about current medications, allergies and any bad reactions to medicines. Additional information may be added over time if a patient gives their consent.

We are planning to upload Summary Care Records from 5th September 2011.

If you do not want a SCR created please come into the practice before the 5th September and ask for the ‘opt out’ form. After this date the records will be uploaded onto the system.

For further information, please ask reception. You can also phone the Summary Care Record Information Line on 0300 123 3020 or visit the website at www.nhscarerecords.nhs.uk. Alternatively contact the Patient Advice and Liaison Service (PALS) at the PCT on 0800 279 2535.

Data Protection Act

The practice complies with Data Protection and Access to Medical Records legislation. As patients of this medical centre, you are entitled to access your medical record, and certain information about the running of the medical centre. If you wish to access such information, or have questions, please contact the Practice Manager. Please note there may be a fee for this service.

Patient records are currently held on both computer and paper files. All practice staff involved in your care have access to records, although only medical personnel may enter consultations. Confidentiality is a priority, and every precaution is taken to ensure confidentiality is maintained at all times.

Zero tolerance

Along with NHS policy, the medical centre is unable to tolerate members of the public being verbally or physically threatening towards practice staff. It may be appropriate, after discussion, to ask a patient to register with an alternative practice.