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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2025 | 5 | 0 | 0 | 0 | 0 | 0 |
| Feb 2025 | 3 | 0 | 0 | 0 | 0 | 0 |
| Mar 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2025 | 63 | 19 | 5 | 3 | 3 | 1 |
| Jun 2025 | 86 | 20 | 1 | 2 | 3 | 1 |
| Jul 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2025 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
Lovely doctor, proficient, efficient, kind.
Posted on: 15/06/2025
Professional and courteous service
Posted on: 14/06/2025
Most attentive, professional, empathic and friendly.
Posted on: 13/06/2025
Today, the two nurses Jodie and Cyndi and Dr Banerjee all went out of their way to help me get the treatment plan I need initiated. Dr Banerjee has also been in my corner when dealing with Addenbrooke’s twice now to great effect.
Posted on: 13/06/2025
Expert and empathetic treatment.
Posted on: 13/06/2025
I found Dr Bakker able to listen carefully and provide suggestions
Posted on: 12/06/2025
Good service and friendly staff
Posted on: 12/06/2025
It works really well (organisation, appointments, advice). The GPs and nurses are reliable. And the location is very convenient
Posted on: 12/06/2025
In short, because the quality of care is excellent, it is accessible, and the patient is involved in the management conversation.
Posted on: 12/06/2025
It’s always nice, I always get a good treatment there, thanks
Posted on: 12/06/2025
On time efficient service.
Posted on: 12/06/2025
Posted on: 12/06/2025
Helpful. Arrangements as good as one could expect in current circumstances. Good medical care.
Posted on: 11/06/2025
Very lovely and understanding staff!
Posted on: 11/06/2025
I have always felt supported by Bridge Street. The reception team are excellent: sensitive and attentive and my GP has been consistently reassuring and helpful. I am never made to feel like I’m taking up too much time
Posted on: 11/06/2025
There’s a degree of continuity that had been missing at my previous surgery. Additionally the doctor and nurses seem very personable, professional and efficient. Thank you.
Posted on: 11/06/2025
I had confidence in the knowledge of the medical professional who saw me
Posted on: 11/06/2025
Always fewl welcome and cared for
Posted on: 10/06/2025
Very attentive and explained everything very clearly. Reassuring and felt very calm about the jab!
Posted on: 10/06/2025
The attention we receive from all the team is excellent
Posted on: 10/06/2025
Posted on: 09/06/2025
I have always been happy with the consultations and treatment I've received at the Bridge St Medical Centre
Posted on: 09/06/2025
The doctor listened to me and took time to explain what was happening.
Posted on: 09/06/2025
Posted on: 09/06/2025
Dr Harrison was very patient and really engaged my shy teenage son from the beginning . She seemed to really care and was great at arranging follow up.
Posted on: 09/06/2025
Because i never recomend to people which surgery they should use. I am not experienceed in surgerys. I am happy with my doctor, reception staf and nurse.
Posted on: 04/06/2025
Posted on: 04/06/2025
I am fully satisfied with the service I received, given the extreme pressures of the NHS
Posted on: 04/06/2025
My meeting with the GP was great! Very informative!
Posted on: 04/06/2025
Always efficient but friendly and caring too. Excellent family practice,
Posted on: 04/06/2025
Minimal wait time and a very helpful consultation
Posted on: 04/06/2025
The Doctor was thorough, listened to my views, explained the options and we agreed on a plan of action.
Posted on: 04/06/2025
Because I believe that Bridge Street Medical Centre is well organised, highly effective & employ a team that truly demonstrates care for their patients.
Posted on: 04/06/2025
I was impressed.
The appointment started on time (though I would have been relaxed if it hadn't); the GP was engaged, knowledgeable and informative.
Posted on: 03/06/2025
- My doctor is great and very attentive
Posted on: 03/06/2025
Very good Doctor
Posted on: 03/06/2025
Because I was seen promptly and Cyndi was friendly and pleasant.
Posted on: 03/06/2025
Dr Bakker was clear and straightforward.
Posted on: 02/06/2025
Everything is excellent except appointment availability
Posted on: 02/06/2025
Always attentive, considered care.
Posted on: 02/06/2025
I have just lodged a complaint following today’s visit.
Posted on: 02/06/2025
Posted on: 02/06/2025
The practice has looked after me and my family with great kindness and professionalism over 50 years, through changes of medical staff
Posted on: 02/06/2025
Excellent, dedicated, and caring staff, both professional and administrative. I know they will always go out of their way to help, and that their advice and guidance will be of the highest quality. They seem to truly care about their patients!
Posted on: 02/06/2025
Very happy with the level of treatment and advice I was given
Posted on: 02/06/2025
It was easy to make an appointment and I was seen 3 hours after I made the appointment which I thought was a good turnaround time. The nurse I spoke to was very friendly, competent and prescribed me what I needed (the pharmacist at Boots, who can prescribe, did not give me the same medicines I needed the day before, which made me more ill). I felt so relieved and in safe hands.
Posted on: 02/06/2025
I am so thankful to be a patient at this excellent practice. Wonderful support from Dr Devine and all the staff, friendly and helpful front desk and ease of booking appointments and repest prescriptions.
Posted on: 02/06/2025
Very quick and helpful response to my health concern. I felt taken seriously and care for.
Posted on: 31/05/2025
I have been signed up with Bridge Street for more than 20 years and I have found the doctors to be very knowledgeable, the nurses very skilled and considerate and the reception staff very polite and helpful.
Posted on: 31/05/2025
I am happy with the surgery
Posted on: 30/05/2025
After my first appointment I am sure this practice is far better than the last. Easy to get an appointment, helpful staff and a doctor with a good bedside manner.
Posted on: 30/05/2025
Everyone is great
Posted on: 29/05/2025
Friendly well run GP surgery.
Posted on: 29/05/2025
Because the situation has been going on for a while but I met a new GP and she was very good and supportive
Posted on: 29/05/2025
Posted on: 29/05/2025
I believe my GP practice is genuinely concerned with looking after my health to the best of its ability, which is considerable. I feel that the people who work there care about this.
Posted on: 29/05/2025
Nurses are nice
Posted on: 29/05/2025
Posted on: 29/05/2025
Friendly and usually efficient.
Helpful and try to resolved problems.
Posted on: 29/05/2025
Efficient and friendly handling of a problem.
Posted on: 29/05/2025
I have been a patient at this practice since i was a teenager. I am now in my seventies. I have always been impressed with not only the medical support i receive, but also by the ethos of everyone working in the practice. The reception staff are helpful, both in person and on the phone.
Posted on: 29/05/2025
The doctors advise and the appointment outcome was good but i had to wait 3.5 weeks for the appointment from the point of booking, the appointment was in half term whicb created childcare issues, and the call itself was 50 minutes late.
Posted on: 29/05/2025
In my experience over many years, extremely knowledgeable, conscientious, and caring GPs
Posted on: 27/05/2025
Have always managed to get an appointment for me or my family when needed. GPs are knowledgeable, compassionate and engaged; reception staff very polite, helpful and usually very on the case. When there have been occasional oversights or errors re: prescriptions/referrals, staff have been quick to apologise and put right. Clearly not easy running an NHS GP practice right now but I think Bridge St is probably as good as it gets!
Posted on: 26/05/2025
I had a head wound and they got me in for a same-day appointment.
Posted on: 26/05/2025
The Doctors are extremely caring, professional, full of knowledge and always helped me a lot here.
Posted on: 26/05/2025
GP and Reception friendly and helpful
Posted on: 25/05/2025
Posted on: 25/05/2025
Bridge Street Medical Surgery has been my GP practice for over 60 years, so obviously I’m likely to recommend them. The only reason for not replying “extremely likely” is that it is necessary to take account of where a friend or family member lives. I used to live within 10 minutes bike ride of the surgery but three years ago moved to the south edge of Cambridge. I have found that this complicates having the regular injections I need because the surgery no longer orders these in directly but expects me to pick up the prescription. As it is not possible to rely on this being in stock on the day of the appointment, this requires an earlier trip into central Cambridge, doubling the not insignificant time required to attend. However, I do find the doctors helpful, and would particularly like to recommend the practice nurses who have been very helpful in dealing with the above mentioned prescription problem.
Posted on: 25/05/2025
I had an awful terrible horrific experience with a nasty patronising gaslighting GP. I immediately switched medical practices after my appointment. This was the second issue I had at this practice. I now actively warn people against registering here, and will NEVER return
Posted on: 24/05/2025
Posted on: 24/05/2025
I have been with this Gp surgery for since 1978 and I have and so far I am still having good care, and referral if it is needed.
Posted on: 23/05/2025
I don't go very often, but manage to be seen promptly when needed.
Posted on: 23/05/2025
Because the doctor listens so well and is very kind and non judgemental. She always gives very helpful advice and is respectful of all I say and need.
Posted on: 23/05/2025
My wife, Annemarie Young, and I have belonged to the practice for close to 40 years. The medical care/expertise & the quality of the personal care have always been exceptional.
We have lived all over the world & have experienced many different medical practices. Bridge Street reigns supreme. We are very grateful to be patients of the practice.
Posted on: 23/05/2025
My very routine issue has not been resolved after over two months of care. Staff has made me feel like the issue is my fault or some kind of moral failing, which it is not. It is a normal problem women have. On their end, a medical prescription, that I knew I needed and told them such, was not even provided until after two months of continuous problems. Additionally, the nurse/doctor then gave me the wrong prescription and when I called to ask about it they told me to follow the instructions in the prescription— instructions which specifically outlined how I could NOT use that prescription for the purposes the nurse/doctor said. My issue is ongoing. The centre has been useless. I will be leaving this practice as soon as I am able.
Posted on: 23/05/2025
I never get seen on time, I have had many issues with mistakes being made, things I was assured would be done never having been done and just a lot of indifference and judgement from staff sometimes.
Posted on: 23/05/2025
The GP and nurse were really lovely and made me feel very comfortable and they answered all my questions.
Posted on: 23/05/2025
Ive been at this surgery many years have been good to me. Have dealt with any issues concerns promptly and thoroughly. Staff are friendly too.
Posted on: 23/05/2025
The team at Bridge St are always knowledgeable and kind. I like that I can see the right professional at the right time (pharmacist, dermatologist, practice nurse). My routine appointments and any acute conditions have always been seen promptly and without difficulty. Super impressive all round, compared to previous clinics I have been registered at!
Posted on: 23/05/2025
You have always seen my son on the same day when I have been worried about his health. The GPs are kind, reassuring and thorough, taking care of my son and also listening and addressing my concerns as his mum.
Posted on: 23/05/2025
I have always felt comfortable sharing anything with my doctor, the staff are friendly and welcoming.
Posted on: 23/05/2025
Dr Banerjee provides exectional care and support for both myself and my partner. He is very personable and we always feel that any concerns we have are addressed appropriately. In general, the whole team are very helpful and attentive. Highly recommended!
Posted on: 23/05/2025
They are very efficient
Posted on: 23/05/2025
The service is generally good
Posted on: 23/05/2025
The GP at the practice are very good, human and professional. Unfortunately they have to respect a lot of burocratic rules that prevent a proper care for patients by not allowing proper and timely diagnostic tests.
Posted on: 23/05/2025
I find when I go I always get good advice and tend to see a helpful doctor mostly Dr mark amplette the reception staff are helpful too
Posted on: 23/05/2025
The practice is very good at tailoring the resources to the need. Quick gp phone appointment if it is enough, or face to face nurse or gp appointment if required. Urgent requests get triaged and either seen or you are told why it is not urgent. Also good to see a training practice supporting the education of the next generation of professionals
Posted on: 23/05/2025
I had to wait a long time to get an appointment, and after I had it, I was told I would get an ENT referral before May. However, this didn't happen, so I called again and was told they would try and get it before June.
Posted on: 23/05/2025
Everyone at the practice is extremely helpful and professional. My GP and other doctors listen and have been excellent in being available and addressing issues. I find the new NHS App helpful for prompt communication. Finally, the receptionists at the Front of House desk are very helpful, both in person and on the phone. They go out of their way to support you. Thank you!
Posted on: 23/05/2025
In the short time l have been at this practice, from front of desk staff to medical, all have been helpful polite & courteous throughtout my visits when l have gone in for routine appointments, or otherwise.
Pharmacy have been exemplary throughout, l have appreciated advice to enhance & improve my lifestyle.
I have felt listened to at all times. Well done
Posted on: 23/05/2025
My cardiac problem hasnt been resolved, and my physiotherapy message has timed out before i could answer the sms
Posted on: 23/05/2025
Dr Bannergee is an amazing doctor and he really helped me with my last issue.
Posted on: 23/05/2025
I had minor surgery recently which everything was explained to me very clearly. The doctor and nurse made me feel calm the whole time I was there. After the surgery i was told how to care for my self properly The after care ( removal of stitches ) was good too
Posted on: 23/05/2025
Staff are all lovely and appointments are not to hard to get.
Posted on: 23/05/2025
Others are probably worse
Posted on: 23/05/2025
That online staff not working well.
Few receptionist staff successfully cover holl which online system make.
GP they are very profesiona and great but not enogh. I am slightly old and I prefer face to face contact.
Posted on: 23/05/2025
I had a situation pre operation where my blood pressure needed attention before I had the operation, and Dr Bakka got straight back to me and sorted out some medication and sorted my blood pressure, which meant that my operation was okay to move ahead. Dr Bakka was incredibly empathetic to the urgency of the situation and very practical .
Posted on: 23/05/2025
Over the past couple of months I've had assistance primarily from the social providers, recptionists and nurses at this surgery.. They've been friendly, understanding and have made sure they understood my needs and been prompt in getting back to me when they said they would.
Posted on: 23/05/2025
Great GP surgery
Posted on: 23/05/2025
The surgery staff are always friendly and efficient and appointments are generally easy to make.
Posted on: 23/05/2025
Always 1st rate so far (in c3 years here) apart from the docs not knowing the delays for follow up appts/results
Posted on: 23/05/2025
Very happy with the response of the surgery to book me in with the doctor speedily. Happy with the follow up phone based appointment but would have preferred face to face.
Posted on: 23/05/2025
Helpful staff at the desk and wonderful drs/nurses
Posted on: 23/05/2025
Posted on: 23/05/2025
I am so fortunate to be a patient. I have been with the practice for nearly 80 years( or with the predecessors) The reception staff are efficient, friendly and understanding. I always seem to be able to get an appointment and the doctors never seem rushed. I am, ( fortunately ) an infrequent visitor but when I do have an appointment I can always see the same GP and that as an elderly person is confidence building. I feel that GP knows and understands me. We don’t start at the beginning every time. I am so glad to record my appreciation.
Posted on: 23/05/2025
Close attention to my health history, prompt response to enquiries and thoughtful recommendations made with appropriate referrals. Careful and diligent follow-up. Open to discuss further / other concerns.
Posted on: 23/05/2025
Bridge Street Surgery Staff are excellent at deal with people. They are helpful friendly and polite.
Posted on: 23/05/2025
High ttention to each patient. No problem calling the clinic or coming to make an appointment. Highly qualified doctors. I like everything.
Posted on: 23/05/2025
The GP I saw was very helpful, patient and thorough. Thank you very much!
Posted on: 04/02/2025
Because I'm always looked after, well. The staff are extremely friendly and helpful. I can usually get an appointment when needed and rarely have to wait very long to speak to someone at the surgery on the telephone.
Posted on: 04/02/2025
I have been a patient for many years and am very happy with the way that the Practice has looked after me.
Posted on: 04/02/2025
Doctors knowledgeable, friendly and they listen.
Usually can get an appointment within appropriate time scale.
Posted on: 25/01/2025
Very happy with this practice
Posted on: 25/01/2025
Everything about this surgery is excellent. The receptionists are friendly and efficient, booking appointments etc. and are especially helpful if one is feeling unwell. My GP is very approachable, down-to-earth and extremely happy to listen to this patients concerns. A five star plus service!
Posted on: 24/01/2025
Everyone including my doctor are very friendly and professional in what they do, they have always been polite to me and joining this surgery was the best decision I have made regarding my health. From the reception staff cleaners nurses and doctors, excellent staff.
Posted on: 24/01/2025
Staff are incredibly friendly and helpful. GPs are kind and thorough. Wonderful nurses and HCAs and helpful reception staff.
Posted on: 24/01/2025
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Posted on: 19/12/2024
I've had excellent help from receptionist to nurses, doctor and once referral to the hospital. Thank you!
Posted on: 19/12/2024
Posted on: 19/12/2024