Patient Helpdesk for Hospital Queries




The Covid-19 pandemic has added to the strain on all NHS services. As a result, waiting list times for outpatient and specialist appointments and procedures have increased for everyone.

We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment. The Practice has no direct access to the hospital appointment lists.

If you have been referred by your GP or are waiting for

  • An outpatient appointment;
  • An appointment for hospital tests (eg scans);
  • A date for an operation or other treatment;
  • A follow-up from your hospital team;

and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800.

Please only call the practice if your condition has genuinely deteriorated, when we can arrange for a review by one of our clinicians to determine any appropriate action to be taken in regard to your care.

Published: Jan 6, 2022