Practice policies

Data Protection Act

Thepractice complies with Data Protection and Access to Medical Records legislation. As patients of this medical centre, you are entitled to access your medical record, andcertain information about the running of the medical centre. If you wish to access such information, or have questions, please contact the Practice Manager. Please note there may be a fee for this service.

Patient records are presently held on both computer and paper files. All practice staff involved in your care have access to the records, although only medical personnel may enter consultations. Confidentiality is a priority, and every precaution is taken to ensure confidentiality is maintained at all times.


Zero tolerance

Along with NHS policy, the medical centre is unable to tolerate members of the public being verbally or physically threatening towards practice staff. It may be appropriate, after discussion, to ask a patient to register with an alternative practice in such cases.


Chaperone policy

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Complaints procedure

We strive to provide a high quality and fair service to all of our patients within the constraints of public funded health service. If you feel that the service that we have provided has fallen short of the standard that you would expect from your GP surgery, and you feel that you need to complain, then please follow the advice in our complaints procedure.

Privacy Notice

In line with the new GDPR legislation introduced as of 25th May 2018, please see the link below to the practice privacy notice.

GP Practice Privacy Notice SystmOne v1

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